Privacy Policy


At Fresh Forward we are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.https://fresh-forward.co.uk you are accepting and consenting to the practices described in this policy.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collection and use of your information

Fresh Forward complies with all applicable data protection laws and will not use your personal data for purposes other than those listed below.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

We will not pass your details on to any third parties.

A customer or subscriber has the right to request and have their data erased forever from all our systems, if you would like this, please email: emily@fresh-forward.co.uk

Personal data includes, but is not limited to: the full name of the customer and/or recipient, payment details and/or billing address, email address, recipient address, company name and contact (mobile) phone numbers. Fresh Forward does not keep records of customer credit card details.

Fresh Forward only collects information that is required to successfully provide you with the service.

Why we collect this data

  • To respond to individual and company requests;
  • To manage our relationship with you, evaluate our business performance and build our customer database;
  • To provide you with relevant information about our products, services, events or activities;
  • To process transactions;
  • To enable you to participate in promotions, competitions, surveys and/or enable you to subscribe to mailing lists/newsletters and interact or follow our social media pages, including Twitter, Facebook and Instagram;
  • To ask for your feedback and to address any requests you may have regarding our services;
  • To conduct research, compile or analyse statistics relevant to the operations of our business;
  • To maintain a customer database or similar record;
  • For direct marketing purposes;
  • To manage and optimize our website. This helps us run our website more efficiently and give you a better experience online.

When we collect your data

  • When you successfully or non-successfully completed the webform;
  • When you contact us over the phone or email;
  • When Fresh Forward provides you with its services via telephone, our website or email;
  • When Fresh Forward provides you with assistance or support for our services;
  • When or if you participate in our functions, events, activities or social media pages;
  • When you request that Fresh Forward provides you with information concerning our products or services; and
  • You complete any webforms requesting information from you, complete any survey or provide feedback to us concerning our products or services.

Information we collect

In operating our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  • Information provided to us when you communicate with us for any reason.

Disclosing your information

We will only disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party
  • Where we are legally required to disclose your information
  • To assist fraud protection and minimise credit risk


Storing your personal data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Third party links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Promotional material

Customers can elect to receive promotional material by joining as a Member and opting to receive plain text or HTML emails.

In compliance with UK law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

Information storage

Fresh Forward websites utilize cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies. View more info below in relation to cookies.

Customers have the right to have their information permanently deleted from our systems. In order to do this please email emily@fresh-forward.co.uk

Information from your system

We also collect information from your computer automatically when you browse our website. This information may include:

  • the date and time of your visit;
  • your domain;
  • locality;
  • operating system;
  • the server your computer is using to access our Website;
  • search terms you have entered to find our Website or enter on our Website;
  • pages and links you have accessed both on our Website and on other websites;
  • the pages of our Website you access; and
  • your IP Address.

Please note that it may be possible for us to identify you from information collected automatically from your visit(s) to our website. If you have registered an account with us, we will able to identify you through your username and password when you log into our website or any applications. Further, if you access our website via links in an email we have sent you, we will be able to identify you.

We may use statistical analysis software tools such as Google Analytics and software known as cookies which transmit data to third-party servers located overseas including in the United States of America. To our knowledge, Google Analytics does not identify individual users or associate your IP Address with any other data held by Google.

If you do not wish to grant us the right to use cookies to gather information about you while you are using our Website, then you may elect to set your browser settings to disable cookies. This may cause parts of our Website to not function properly.

Please note that our Website may contain links to other websites, and your use of those websites is not covered by this privacy policy. We encourage you to review each website's privacy policy.

About cookies

  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  • Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

  • We use both session and persistent cookies on our website.
  • The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: (a) we use Cookie Consent to help us comply with the EU regulations regarding usage of website cookies

Analytics cookies

  • We use Google Analytics to analyse the use of our website.
  • Our analytics service provider generates statistical and other information about website use by means of cookies.
  • The information generated relating to our website is used to create reports about the use of our website.
  • Our analytics service provider's privacy policy is available at https://policies.google.com/privacy

Third party cookies

Our website also uses third-party cookies from the following websites and services: Instagram, Twitter, Facebook, LinkedIn, meetup.

How to delete and block our cookies

Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of the Fresh Forward website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

Broswer - Changing your cookie settings. The browser settings for changing your cookies settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

  • Cookie settings in Internet Explorer - https://tinyurl.com/he3rsr7
  • Cookie settings in Firefox - https://tinyurl.com/bt7yxav
  • Cookie settings in Chrome - https://tinyurl.com/y7tssk5e
  • Cookie settings in Safari - https://tinyurl.com/y9arl2jn


More information

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org


Third party analytics and advertising cookies

Google Analytics

For more information about Google Analytics cookies, please see Google's help pages and privacy policy:

  • Google's Privacy Policy
  • Google Analytics Help pages

Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser here.

Facebook

Facebook Ads. For more information about what Facebook collects and your choices around Facebook Ads, please click here.

Deleting cookies will have a negative impact on the usability of many websites.


Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at emily@fresh-forward.co.uk